Terms of Service

General Information and scope of services:

LUX Artscio, registered as CVR DK 3988 2620, offers concept development, business optimization and product development services to tattoo studios and companies within the tattoo industry.

LUX Artscio can provide tools and services for B2C if requested.

Contact:

LUX Artscio offers services to tattoo artists / studio owners and sometimes B2C customers mainly within the EU.

Services include concept development, sustainable business strategies, financial adjustments and preparation for guest appearances in compliance with the EU and Danish regulations.

All rights to workshops, courses, tools and digital products belong to LUX Artscio unless stated otherwise. Upon purchase, a license is obtained to use the purchased product as indicated under the product in question.

Your digital product is personal, and you may not sell, forward, lend, give away or otherwise distribute the product, either privately or commercially. This applies both to the content of our online products, downloaded products, live classes, workshops and courses.

The services are available through online platforms and consultations.

Online consultations with be held via. Google Meet or other if preferred, and we use Notion as platform for the main digital services.

The available service options within the mentorship service will vary in duration due to the customer’s needs and preferences. LUX Artscio does not offer a single “one-size-fits-all” solution, since we wish to adapt to the volatility of the market.

The consultations acts on a subscription or hourly basis, where the needs of the client is in focus. Some may only need one month and others may need several months, depends on the needs of the specific client.

When choosing the mentorship service - please note that email support will only be available between 9 AM to 18 PM. (CEST) Consultations have different availability.
If there is any confusion regarding agreements or intentions, we will reach out to confirm if it's correct or not. If we do not recieve an aswer within a reasonable amount of time - primarily stated in our message - we temporarily stop the service to ensure efficiency.

The ready custom systems, such as the booking system with ink registration, has an opening fee associated with it as there’s no reoccuring fee in using the service, if you choose to purchase the system in a one-time purchase. It’s possible to do a monthly subscription basis on the booking system.

The Safety Data Sheet Portal is only available on a monthly subscription basis.

The opening fee is non-refundable and the systems may not be replicated and resold to companies without LUX Artscio’s accept of such.

It must be emphasized that LUX Artscio has no influence on errors and shortcomings in Notion's platform. However, LUX Artscio would like to offer assistance to be able to meet errors and shortcomings in Notion's platform by relaying the error message and communicating between Notion and the customer, and if applicable - repair database damage.

The prices within the digital catalog are non-negotiable

Pricing information regarding consultation is communicated individually based on the project's specific requirements for each client.

We must emphasize that the price is based on the client’s specific needs and will vary on this.

This will be stated in the offer the client received before the service officially starts. The offer must be accepted in writing before the offer is binding.

It must be emphasized that LUX Artscio only accepts cards and bank transfers when referring to commercial purchases.

LUX Artscio makes no guarantees, as it is the customer's own responsibility to use the service.
Proper use of the service guarantees improved preparation for government controls, reducing stress and anxiety within the business environment.
When using advisory sparring, it is the customer's own responsibility to use the service according to what the customer wants to use the service for. LUX Artscio wants to develop solutions for the company's needs in the best possible way, but reserves the right to reject the customer if the customer's needs go against LUX Artscio's ethical guidelines.

If a tattoo company is a member of the Dansk Tatovør Laug (In Denmark), benefits can be obtained, as LUX Artscio's values and ethical guidelines are similar to DTL's purpose of promoting understanding of the importance of performing tattoo work in accordance with the applicable legislation, incl. working methods and hygiene rules.
If a tattoo company wants these benefits and uses their membership for LUX Artscio's services, a valid membership with DTL must be presented.

It must be emphasized that DTL has not entered into agreements with LUX Artscio - and therefore DTL cannot be held responsible for this offer, as it is LUX Artscio's own choice to offer this.

The client's presence is required for scheduled meetings and consultations. A prompt response is expected within the presented timeframe to requests for information; failure to comply may result in delays and potential additional costs. If the client fails to attend more than 2 meetings or ignores multiple requests, additional charges may be imposed (If charged hourly) or service may be suspended without refund (if subscription based). It is the client's own responsibility to use the tools and advice as directed, which are implemented during the service.

If the client has other third parties that advise them to do other things as advised, then LUX Artscio is not liable for any damages in connection with the third parties' advice. Errors and shortcomings on the client's other third-parties does constitute liability on LUX Artscio for their errors nor shortcomings.
Everything that happened before the agreement with LUX Artscio is not LUX Artscio's responsibility.

With the Booking and ink registration system, if you do not oblige by, what the system advices you regarding the usage of ink, not registering the right information, etc., LUX Artscio will not be held liable for any misuse or lack of documentation. LUX Artscio is not liable for anything that happens in the system after you've been granted the admission to the system.
You will need to comply with the laws within your country.

Complications will be settled in accordance with the terms and conditions accepted prior to commencement of service. Before commencing service, clients must agree to the offer letter that clearly states price, terms of service, refund policy and performance details. In the event of litigation, complications will be resolved through the relevant legal system.

Clients have the right to cancel the service at any time. However, the advance payment will not be refunded. If LUX Artscio cancels the service, the advance payment will be refunded in full.

As mentioned previously - If there is any confusion regarding agreements or intentions, we will reach out to confirm if it's correct or not. If we do not receive an answer within a reasonable amount of time - primarily stated in our message - we temporarily stop the service to ensure efficiency.
However - this is not a termination of the service, but one of the points stated in "The client's responsibility".

LUX Artscio collects the personal data provided by the client and complies with GDPR regulations and EU privacy laws. These data will only be available to LUX Artscio during the service period. After the period is over, the data will be anonymized.

Clients can request the deletion of their data in according with GDPR provisions.

We are the data controller for the processing of the personal data that we process about our customers and business partners. You will find our contact information below.

Name: Valkyria Andersen

Email: valkyria@luxartscio.com

Title: CEO and data controller.

It is not a requirement that our company has an external DPO , but if you have questions about the processing of your personal data, you can contact us via Valkyria@luxartscio.com with the title "Data-related request".

You can read more into data security here

Treatment activities
As data controller cf. GDPR, we have the following processing activities.

Visit website
When you visit our website, we use cookies in order for the website to function, which you can read more about in our cookie policy.

Communication with potential customers
When you have questions about our site, or want to hear more about our services, you can contact us via Email

Through this, we will process your personal data so that we can enter into a dialogue with you, e.g. answer questions about our services. We only process the information that you give us in connection with our communication.

We will typically process the following general information: name, email, telephone number.

Our authority to process this personal data is the data protection regulation's article 6, paragraph 1 l. f.

We delete our communication with you when it is clear whether you want our services or not.

Should in a special case arise a need to store your personal data for a longer period of time, this could be the case. It could, among other things, be in relation to tattoo services, as it is a requirement that tattoo artists must be able to store information about the use of ink and on whom.

Customers
We need to communicate with our customers to ensure that the service is delivered correctly. Through this, we can process information about name, services, special agreements, payment information and the like.

The authority to process this personal data is the data protection regulation's article 6, subsection 1 liter b.

When the service has been delivered and any outstanding issues have been completed, we will immediately delete the personal data.

Newsletter
We have a newsletter that you can sign up for voluntarily - and you can always unsubscribe from this again.

The purpose of the newsletter is to send registered e-mails with new information from the company and the industry, which may deal with new content on the website, announcements of our services, news in the industry, etc.

We will only send you emails if you have given your active consent to this. It initially requires that you enter your email address, to which we will subsequently send an email, so that you can confirm the registration. In this way, we ensure that you have actually signed up for the newsletter yourself, i.e. given active consent.

Our authority to process your personal data (i.e. the email address) in connection with the newsletter will be the data protection regulation, article 6, paragraph 1 letter a.

We will process your personal data as long as you are still registered for the newsletter. By unsubscribing from the newsletter, we will also stop sending this to you. If we have not sent you a newsletter for 1 year, your consent will expire as a result of our inaction.

If you unsubscribe from the newsletter, we save your now previous consent for 2 years after it was last used due to statute of limitations, cf. Consumer Ombudsman's Spam Guide section 11.3.

Accounting
We must save all accounting documents cf. the Accounting Act. This means that we store invoices and similar attachments for accounting purposes. This may include general personal data such as name, address, service description.

Our authority to process personal data for bookkeeping is Article 6, subsection 1 letter of the data protection regulation.

We store this information for a minimum of 5 years after the current financial year has ended. The same practice is used for storing ink information. At the end of the 5 years, the customer will be sent the information contained in the ink, even if they have not requested to receive the information. This is to ensure that the customer has received this and that LUX Artscio can safely delete the information.

Job applications
We do not accept job applications and will be deleted if we receive any.

Data processors
Few can handle everything by themselves, and the same applies to us. We therefore have business partners and use suppliers, some of whom may be data processors.

External suppliers can, for example, provide systems to organize our work, services, consultancy, IT hosting or marketing:
Notion, Meta (Facebook and Instagram - but only messages), Microsoft, Google Workspace, Dinero, Discord and Viva.

It is our responsibility to ensure that your personal data is processed properly. That is why we make high demands on our business partners, and our partners must guarantee that your personal data is protected.

We therefore enter into agreements on this with companies (data processors) who handle personal data on our behalf in order to increase the security of your personal data.

Dissemination of personal data
We do not pass on your personal data to third parties.

Profiling and automated decisions
We do not make profiling or automated decisions.

Third country transfers
We generally use data processors in the EU/EEA, or who store data in the EU/EEA.

In some cases this is not possible, and here data processors outside the EU/EEA can be used, if these can provide your personal data with adequate protection.

Treatment safety
We keep the processing of personal data secure by having appropriate technical and organizational measures in place.

We have made risk assessments of our processing of personal data, and have subsequently introduced appropriate technical and organizational measures to increase processing security.

One of our most important measures is to keep our employees up-to-date on GDPR via ongoing awareness training, GDPR course, as well as by reviewing our GDPR procedures.

The rights of the data subjects
According to the data protection regulation, you have a number of rights in relation to our processing of information about you.

If you want to make use of your rights, please contact us so that we can help you with this.

Complaint to the Danish Data Protection Authority
You have the right to lodge a complaint with the Danish Data Protection Authority if you are dissatisfied with the way we process your personal data. You will find the Datatilsynet's contact information at www.datatilsynet.dk .

We would generally encourage you to read more about GDPR so that you are up to date on the rules.